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Careers

At TRUSTEC IT, we are committed to the development of professional careers.
Join The TRUSTec IT Team
TRUSTec IT foster a collaborative team environment dedicated to delivering exceptional customer experiences through innovative products and solutions.
Joining our team gives you the opportunity to be part of a growing company while maintaining a healthy work-life balance.
If you're passionate about setting the standard for excellence in the technology field, then TRUSTec IT is the perfect place for you to take your next big step.

Our People Are Our Most Valuable Asset

At TRUSTec IT, we’re all about fostering a team-oriented culture where positivity thrives, and our passionate staff is dedicated to providing the best service for our customers. We truly believe that when we invest in our employees, we’re not only helping them grow professionally but also creating unforgettable experiences for our clients and setting the bar for excellence in our industry.
"If you take care of your employees, they will take care of the Clients." - Richard Branson

Current Opportunities

Engineer
IT Infrastructure
Provide onsite technical support to end users on hardware and software issues
Analyst
Service Desk
Provide remote technical support to end users on hardware and software issues

Analyst, Service Desk

WHO ARE WE? TRUSTec IT is an innovative, agile, and experienced technology and IT services partner in Singapore. We provide leading edge technology and IT solutions to small and medium-sized businesses across Singapore. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team. We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You have the opportunity to become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us. ABOUT THE ROLE As a Service Desk Analyst, you are our front line for delivering technical support to our customers in relation to our service offerings and accompanying IT services. Daily duties will have you engaging directly with remote end-users to provide technical assistance, troubleshooting and resolving IT issues, ensuring minimal downtime, and providing excellent customer service to users, while maintaining accurate documentation of issues and resolutions. The client-facing nature of this role requires that oral and written communication skills are of utmost importance, as is the ability to get "hands-on" when required.
WHAT WE'RE LOOKING FOR...
THE 'MUST HAVES':
  • A genuine “customer first” focus.
  • Demonstrated experience working in comparable Service Desk position.
  • Strong communication and interpersonal skills.
  • 1st / 2nd level support and resolution, whether on-site or from the office, to technical issues involving desktop clients, standard and client applications, and hardware issues.
  • Minimum of 1–2 years’ experience supporting the following technologies: Microsoft – Windows Server, Microsoft 365, Windows 7-11, Active Directory, Exchange, VMWare, and Cloud technologies.
  • Ability to build and maintain effective relationships with clients and co-workers.
  • Good time management, strong analytical and problem-solving skills.
  • Comprehensive documentation of all support calls.

THE 'NICE TO HAVES':
  • Experience working within an ITSM environment and familiarity with ITIL processes.
  • ITIL Foundations accreditation.
  • Current industry or relevant qualifications.
  • Experience within a System Integrator or IT Services provider
HOW TO APPLY
If you’re excited about the opportunity to make a difference in our business, meet the musts and tick some nice to haves, then apply now. Be sure to include a cover letter and CV to support your application. Your application will include the following questions:
  • What’s your expected monthly base salary?
  • How many years’ experience do you have as a IT Helpdesk engineer?
  • Do you have customer service experience?
  • Do you have technical support experience?
  • How much notice are you required to give your current employer?
APPLY NOW

Engineer, IT Infrastructure

WHO ARE WE? TRUSTec IT is an innovative, agile, and experienced technology and IT services partner in Singapore. We provide leading edge technology and IT solutions to small and medium-sized businesses across Singapore. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team. We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You have the opportunity to become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us. ABOUT THE ROLE As a IT Infrastructure Engineer, you will be responsible for ensuring timely, high-quality delivery of engineering tasks as advised by management and escalation within the IT Helpdesk/Operations team. You will be accountable for the daily operation of customers’ back-end systems, including availability and reliability is essential to the business’s success and overall customer satisfaction. Secondary functions of the role include the deployment of IT Services customers and our internal projects, along with service improvement within the IT Helpdesk/Operations team. The client-facing nature of this role requires that oral and written communication skills are of utmost importance, as is the ability to get “hands-on” when needed.
WHAT WE'RE LOOKING FOR...
THE 'MUST HAVES':
  • Provide on-site and/or remote technical assistance to end-users, diagnosis and troubleshooting of technical problems.
  • Deployment, maintenance, upgrading and support of client computer systems (hardware, software, OS, network, etc.).
  • Windows OS, AD, Microsoft 365, Intune configuration and administration, Patching & File Server management.
  • Strong communication and interpersonal skills.
  • 2-3 years of relevant working experience, preferably from SI environment
  • Ability to build and maintain effective relationships with clients and co-workers.
  • Good time management, strong analytical and problem-solving skills.
  • Able to work independently with minimum supervision

THE 'NICE TO HAVES':
  • Experience working within an ITSM environment and familiarity with ITIL processes.
  • ITIL Foundations accreditation.
  • Current industry or relevant qualifications.
  • Experience within a System Integrator or IT Services provider.
HOW TO APPLY
If you’re excited about the opportunity to make a difference in our business, meet the musts and tick some nice to haves, then apply now.
Be sure to include a cover letter and CV to support your application. Your application will include the following questions:
  • What’s your expected monthly base salary?
  • How many years’ experience do you have as a IT Infrastructure engineer?
  • Do you have customer service experience?
  • Do you have technical support experience?
  • How much notice are you required to give your current employer?
Apply NOw